As organisations adapt to changing market conditions, their current business processes may prove inefficient, costly or entirely unnecessary. They may need to be redesigned to better fit new operational goals. Some might need to be consolidated to avoid duplication of work. Others can literally be discarded.

KLC's business process modelling and reengineering services can help you streamline your operations, lower costs and improve output. Our qualified business process engineers will assess and document your current processes. They'll identify bottlenecks in your workflow and points where unnecessary activities can be pruned or merged. Then, they'll present you with a map of your current situation and advise you on where reengineering is necessary. Finally, they'll help you design new, more efficient routes for getting work done and maximising productivity.


Improve employee productivity with KLC's performance management services. Our systematic approach creates an on-going process of establishing strategic performance objectives and measuring actual output. It allows you to collect, analyse, review and report on performance data, and use that information to increase the output of employees, teams, departments and your organization as a whole. We link performance policies and metrics to your organisation's strategic plan to ensure our system's effectiveness.

  • Performance management systems

  • Balanced Scorecard development

  • KPI development

  • Competency management

  • Reward and recognition strategy

  • Performance rating development


Use your assets to their full potential. KLC implements systems for auditing and tracking assets and increasing utilisation efficiency.

We use best-practices in asset management combined with mobile technology to help on-site auditors identify assets and assess their current condition using their mobile devices. This allows them to remotely update electronic asset registers.

Our mobility app can track vehicle use through your driver's mobile device, acting as both a tracking system for driver activity and a travel log.

With this information and historical data, our mathematicians can build efficiency use models to help you understand how assets are being used and maintained, and where you can cut costs.

We also provide in-depth advice and support on asset management, including assessment of your asset management policies against the PAS 55 standard.

Our services include:
  • Asset use optimisation

  • Life-cycle management

  • Asset risk management

  • Asset depreciation analysis


Setting up a business venture doesn't have to be guesswork. KLC helps you plan for success with statistical certainty. Whether you're opening a small business in a specific area, analysing the profitability of a location for a new endeavour, or breaking into a new market, we can give you the confidence to forge ahead. Or the wisdom to try somewhere else.

KLC's Trade Area Analysis service gives you the information that really matters – the rich demographics, infrastructure breakdowns, foot and traffic movement, and more, that can make or break a new strategy. Then let us advise you on your best bet for success. We'll help you identify and quantify key success factors for your venture. And we'll show you where to set up shop for the greatest chance of profit.

Our analysts use a combination of structured and unstructured datasets to pinpoint the best locations for you to run a sustainable operation. But because demand is often elastic, we can perform continuous analytics to help you keep track of your chosen area's economic viability.


Any change in the technologies or processes used by a business can have a knock-on effect. It may require further change in business policies and processes, physical controls, management strategy, and employee attitude and behaviour. Change can be intimidating to people and they often need help to adapt.

KLC offers change management services that can psychologically prepare and guide employees through thoughts and emotions that might hinder their acceptance of new systems. We also help them to form the correct attitude and skills to meet new demands on their abilities. We realise that people stick to tried-and-tested behaviours, and that any departure from these can affect their job security, confidence and even their sense of identity. Our professional change management consultants can help them to overcome these obstacles and retain their motivation and productivity.


Your organization faces risk every day. From the hazardous processes used in your operations to the extreme locations in which you operate, risk is an inherent part of your business. While we can't eliminate risks, we can establish risk management systems to protect you from unacceptable losses.

Many companies prefer to mitigate risk using Qualitative Risk Analysis instead of more powerful Quantitative Risk Analysis techniques. Quantitative Risk Analysis involves complex analytical modelling carried out by highly qualified mathematicians – a scarce resource in South Africa.

With KLC, you can enjoy the full benefits of Quantitative Risk Analysis. Our on-call network of professional mathematicians can help you calculate the magnitude of potential loss as a result of an identified risk, and the probability that the loss will occur.

We implement risk management models to address risk so you can establish control measures well before project failure. Using historical data to model failure probabilities, we develop decision trees that allow you to make the best possible choices to achieve success. We create risk impact projections that show you what can happen when a risk occurs – even after your risk management plan comes into play. And we'll help you decide what measures to take to keep loss to a minimum.

KLC makes your project outcomes more certain. Our services include risk planning, risk identification, Qualitative Risk Analysis, Quantitative Risk Analysis, and risk response planning.

We Will:
  • Identify the achievable scope, target, costs and schedule of managing risk

  • Quantify risks in order to justify decision making

  • Develop a more effective risk management process

  • Improve the chance of project success

  • Minimise operational outages

  • Quantify both strategic and operational risks